Primary Responsibilities

Primary responsibilities will be to maintain the organisation’s compliance systems and ensure ongoing adherence to the NDIS Practice Standards, the NDIS Code of Conduct, and NDIS Quality and Safeguards Commission requirements. You will keep policies and records audit ready, manage incidents and complaints, and support internal and external audits from preparation through to close out.

Key Responsibilities

• Maintain and version control policies, procedures, and forms to keep them current against the NDIS Practice Standards and NDIS Code of Conduct, and flag documents due for review

• Prepare evidence and documentation packs for certification, surveillance, and internal audits, and coordinate the team to close gaps ahead of assessment

• Record, track, and close incidents, complaints, and feedback in line with NDIS Quality and Safeguards Commission requirements

• Maintain the incident, complaints, feedback, and risk registers, and escalate reportable incidents within required timeframes

• Conduct scheduled internal compliance checks against the NDIS Practice Standards

• Identify compliance gaps and areas of risk, and track corrective and preventive actions through to completion

• Track staff compliance records including worker screening checks, qualifications, mandatory training, and renewals

• Monitor changes to NDIS legislation, rules, and Practice Standards, and summarise the impact on the business

• Maintain accurate participant and service delivery records in line with privacy and documentation obligations

• Prepare compliance reports and briefs for management, support continuous improvement initiatives, and provide general administrative support as required

What We Are Looking For

• Previous experience in an NDIS compliance, disability services, or aged care support role (preferred but not required)

• Working knowledge of the NDIS Practice Standards, the NDIS Code of Conduct, and the NDIS Quality and Safeguards Commission framework

• Familiarity with NDIS incident management, reportable incidents, and audit preparation

• Strong attention to detail and the ability to manage documentation across multiple compliance areas

• Excellent organisational and time management skills

• Strong written communication skills, with the ability to draft clear policies and compliance reports

• Ability to work collaboratively with management and service delivery teams

• Proficiency in using CRM or compliance systems, Microsoft Office, and Google Workspace

• Tertiary qualification or certification in disability, community services, governance, compliance, or a related discipline (preferred)

Requirements

• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

• Clear written and verbal English communication skills

• Proactive attitude — able to follow up on open incidents, corrective actions, and compliance requirements without being prompted.

Benefits

• Full-time, work-from-home

• Long-term, stable opportunity with room for growth

• Professional, supportive team environment

• Training and support provided